Shipping policy

Last updated: 4 November 2026

At SERAPHA, we aim to make sure every order reaches you safely and efficiently.

Whether you're purchasing from our latest collection or securing a limited release, we want your experience from checkout to delivery to be as smooth as possible.

Please read our Shipping & Delivery Policy for information about how we process, dispatch and deliver orders.

1. ORDER PROCESSING

Once your order has been successfully placed, you will receive an order confirmation email.

We aim to process and prepare orders as quickly as reasonably possible.

Please allow time for your order to be processed before dispatch.

During product launches, limited releases, promotional periods or particularly busy periods, processing times may be longer than usual.

Orders are processed during normal business days, excluding weekends and UK public holidays.

2. UK SHIPPING

We currently aim to offer delivery across the United Kingdom.

Available delivery services, estimated delivery times and shipping costs will be displayed at checkout before your purchase is completed.

Delivery options and prices may vary depending on your location, order size and the delivery service selected.

Once your order has been dispatched, you will receive a confirmation email and tracking information where available.

3. INTERNATIONAL SHIPPING

International shipping availability will be displayed at checkout.

For international orders, delivery times may vary depending on the destination, customs processing and local postal services.

Customers placing international orders may be responsible for additional charges, including import duties, customs fees and local taxes, where applicable.

These charges are determined by the relevant authorities and are outside SERAPHA's control.

We recommend checking your country's import requirements before placing an international order.

4. TRACKING YOUR ORDER

Where a tracked delivery service is selected, tracking information will be provided once your order has been dispatched.

Please allow time for tracking information to become active after the parcel has been handed to the delivery provider.

If your tracking information has not updated or you believe there is an issue with your delivery, please contact us at:

seraphaclothing@gmail.com

Please include your order number so we can assist you.

5. DELIVERY DELAYS

Although we aim to meet the estimated delivery times provided at checkout, delays can occasionally occur.

These may include:

Courier or postal service disruptions.
Severe weather conditions.
Public holidays and peak shopping periods.
Customs inspections for international orders.
Other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

Nothing in this policy limits your statutory delivery rights under UK consumer law.

6. LOST OR MISSING PARCELS

If your order appears to be lost or has not arrived, please contact us as soon as possible.

We will work with the relevant delivery provider to investigate the issue.

If an order is confirmed as lost, we will work towards an appropriate resolution in accordance with applicable consumer protection laws.

Under UK consumer law, responsibility for goods generally remains with the seller until they are received by the customer or by someone the customer has identified to receive them, subject to applicable legal exceptions.

7. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your delivery address before completing checkout.

If you notice an error after placing an order, contact us immediately at seraphaclothing@gmail.com.

We cannot guarantee that address changes can be made once an order has been processed or dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange an appropriate solution.

8. FAILED DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful, the delivery provider may arrange another delivery attempt or leave instructions for collection.

Please follow the instructions provided by your delivery provider.

If a parcel is returned to SERAPHA following unsuccessful delivery attempts, please contact our customer support team to discuss the next steps.

Any additional delivery charges will be communicated before a replacement delivery is arranged.

9. DAMAGED ITEMS

We take care when preparing and packaging every order.

However, if your parcel arrives damaged or your item is damaged during delivery, please contact us as soon as possible.

Please provide:

Your order number.
A description of the damage.
Photographs of the packaging and affected item, where possible.

We will investigate the issue and arrange an appropriate resolution.

Your statutory rights regarding faulty or damaged goods remain unaffected.

10. CONTACT US

If you have any questions about shipping, delivery times or the status of your order, please get in touch.

SERAPHA

Website: https://serapha.shop

Email: seraphaclothing@gmail.com

We aim to respond to all delivery enquiries as promptly as reasonably possible.